Mijn Klacht:

From 22nd of April I am waiting for guarantee’s repairing od my vacuum cleaner Dyson v11 absolute. After I register on their website this broken product, from level of my account in mediamarkt I got info someone will contact me to come and repair at my house. After few days when I still didn’t got any Info I went to Mediamarkt in Alphen to ask how is going process and when I will get info. In a shop they advised me to call Dyson and a man said he also will refresh request on the website. When I back home I called to Dyson and they was really surprised when I send to them email from Media which I got Couse Dyson on the beggining of this year informed MediaMarkt Couse Corona regulations they will not send workers to customers home so for me is fair enough. But then my trip just started. I contact customer service and if you will see how been looking this conversation u can cry from lough. I never spoke with sooo stupid person. I have screenshots and I would like to public Couse I don’t know how they taking this people. I asked in customer service online to send me Postnl labels Couse Dyson advice me to be sure will go by postnl. Of course I explained I would like to send my vacuum for guarantee’s repair and this send me 2 times the same link for https://service.mediamarkt.nl/portal/task/create/return even when I told him I don’t want to return Couse is 100 days after bought and I got my one in December 2019 and he send me link
https://service.mediamarkt.nl/portal/task/create/return again the same. I lost patience to speak with him. the worst Is because is taking long I took more expenses to get replacement for this vacuum and my vacuum is still and home Couse where I need to send him if I didn’t got even label. I am very mad and sad Couse is personal not good time for stress for me Couse I am sick and vacuum is really needed couse hair loose.

Gewenste Oplossing:

Contact from some professional service and advice me what to do and repair my vacuum.