Mijn Klacht:
I will sue this company soon. Do not ever book anything from them ever! Here is what happened to me.
Booked a hotel in Turkey without flight with my girlfriend. 2 days before the start of the booking my dad passed away. Both my dad and my girlfriend are regular visitors of the hotel, that is why the hotel gave us a written, signed, stamped approval that we can get a full refund from LMX touristik and they won’t claim any money from our stay. Also they understand this is force majeur and LMX touristik doen’t.
LMX touristik refused to pay anything back and asked for a written approvement of the full refund from the hotel. I supplied them this document and still they tell me by typing one sentence emails The hotel declined a free cancellation.
Since the hotel didn’t ask for any money, LMX made unethical undeserved profit.
Auftrag: 2645039
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