Mijn Klacht:
I’m trying to cancel my contract with KPN for over a month.
Everything was done as requested and on time. A ation email has been received by me from ‘[email protected]’. However, I never received the returning equipment box and I’m still being charged and can’t return the device as I’m abroad now.
I contacted KPN via chat four times as I have very limited phone access at the moment, all employees have no clue about my cancellation and / or the ation email (and I can’t forward it to anyone in the chat). I was told I should have called or received a call to the ation (!). I haven’t received a call until today (June 30th).
And on top of this unpleasant situation I had the most unprofessional customer support with ‘Mitchell’. That kind of conversation should never happen at that business level.
I would like to submit the transcription of the conversation.
Gewenste Oplossing:
1 - I just want to cancel the service at the date previously stated and get the refund.
2 - Not sure how to return the equipment as I'm abroad and the house has new tenants in. Need to find an alternative way.
3 - Please, hire professional customer service that can handle problems and people without offending them.
