Mijn Klacht:
Dear Sirs,
Due to an approximately 2 hour delay on flight KL1158, October 23rd 2021, from Gothenburg to Amsterdam I lost my connection with KL2647 to Alicante. As there were no alternative flights the same day I had to stay the night in the neighbourhood of Schiphol. The transfer desk booked me at Corondon Hotel Resorts. The stay at the hotel was an absolute disaster due to the following:
The bus for the transport to the hotel did not stop at the indicated place on the voucher.
The check in procedure was badly organised with a huge crowd of people waiting to check in. Absolutely not acceptable in the present Covid situation.
All visitors booked by KLM were asked to proceed to another building approximately 400 meter from the main building. In this building it took quarter of an hour before someone turned up to assign the room numbers.
The visitors who were booked by KLM were asked to have dinner at 20.30 hours. When proceeding to the restaurant there were hundred of people waiting. Again not acceptable in the present Covid situation.
Based on the above I would strongly recommend KLM not to send valuable customers to Corondon Hotel Resorts.
Gewenste Oplossing:
A ation from KLM that they take suitable action in contact with Corondon Hotel Resorts.
