Mijn Klacht:
They are big cheaters! I am 3 months waiting for them to return my money. All the time disinformation via telephone and never answered email, complain or forma. First they told wait 60 days to process a request to return money back, after nothing happened and our request not handled, money was not returned, we called them and they lied another time that yea nothing they can do and other colleague is handling this. Every time we call we receive completely different information. Management team never handled our complaint and we will wait 1 more week to reach 90 days and will go to the court via our rechtsbijstandverzekering. Somebody needs to put them at their place and open eyes to other people DO NOT FLY BY KLM AS THEEY ARE BIG CHEATERS! I will do my best and go as far as I can to not only receive my money but also made them pay for all people that are suffering from their horribly disaster service!!
Gewenste Oplossing:
If I receive my money back as it should be!
(10)
