Mijn Klacht:

On 5th November I wrote a complaint regarding the ridiculous increase of price. On 10th November I received an answer from Jumbo klantenservice, the answer (not solution) was there was an increase demand of coconut water, therefore the price is increased. This increase coincident with the new packet was not mentioned as the reason, which I believe they took the opportunity to increase 15%!!!! My reply to Jumbo klantenservice on 10th November, see below:

Quote:
Dear Corina,

Thank you for your reply. The reason you gave is that there is a shortage of coconut water worldwide. You are very helpful in providing answers, hopefully you can answer my following questions.

1. Do you mean the price of coconut water is just like rice, grain, maize, etc.etc., according to the food index?
2. Can you kindly inform me where can I look up for the price increase of coconut water, due to more demand than supply?
3. Do you mean Grace coconut water is just like the price of gold and silver, it goes up and it goes down?
4. Do you mean if suddenly the demand of coconut water has drop, Jumbo will decrease the price of 1,99 euros by 15% too?
Does that mean I can expect the price of Grace coconut water to 1,69 euros maybe next week or next month?
5. If Jumbo gives the guaranty of lowest price in this product market, and I can prove that other coconut water is cheaper than Jumbo coconut water, is Jumbo going to lower its price?

If the buying price of Grace coconut water is almost double, Jumbo is now selling this product at a loss with the increase of 15%.
Hopefully Jumbo is taking this matter seriously. I hope you can provide me answers for the above questions.

Unquote:
Since 10th November, I have not receive an answer. Jumbo klantenservice, ignoring an unsatisfied customer is not the right approach to klantenservice.

Gewenste Oplossing:

When the price is adjusted.