Mijn Klacht:
I ordered a hometrainer and a rowing machine. This order was sent on 30 march and I ordered it 27 March 2020), then when it finally arrived the hometrainer was faulty, it took me quite a few emails(4 back and forth) and phonecalls (4) and attempts to fix it. Finally I gave up and ask to send it back. Once they received it they never sent me a replacement that was (I sent it back on 3 April 2020). I emailed them more than 30 times and only got a response on 21 April: Good morning,
The hometrainer is in the process of being sent to your address. The pool heater had to be restocked and will be sent as soon as we get them here.
I will check with the stock again today so they know they have to send you one right away.
Kind Regards,
Claudia
iTEK Klantendienst
Industrieweg 3
3950 Bocholt (Kaulille)
01156 66 67
[email protected]
But when i still did not receive anything I called them and emailed again to follow up on the hometrainer, they said something went wrong with the order, then I asked for a refund as this was becoming a major issue. They agreed telephonically to give me back my 89 Euros but since then I have received nothing, I have mailed them on 6 May 2020 and today again on 11 May 2020 via their website and the email: [email protected]
STILL WANT MY MONEY BACK AND HATE THE CUSTOMER SERVICE I RECEIVED- WORSE EVER! DO NOT BUY FROM THEM ONLINE EVER!
Gewenste Oplossing:
when i get my full refund and I never have to use their terrible online service again. I have learned my lesson, I would rather go to a store if I feel the need to ever buy from them again. But online store is hugely dissappointing
