Afrekening Stookkosten 2016

Question

I received my 2016 in December 2017. The cost was Euro 150 higher than in 2015 despite a reduction in usage of 13, after adjustment of the Omrekenfactor.
In May 2016 the meters were replaced with new remote registration meters. I have been told that these new meters give a different reading to the old meters so the Omrekenfactor needed changing. None of this is set out in the ISTA meter manual.

Ista · Accepted Answer

Dear Mr. Huyton,

First of all you are right that we do not mention the difference in omrekenfactor in our manual. Our manual only contains information about the function of the meter, how to use your heaters to prevent high energy costs but not about omrekenfactoren. It will cause confusion for tenants who had different meters before or even did not have any meters at all before.

The omrekenfactoren are used to make a calculation of your consumption you have to pay for, see last column on your bill. 

On your bill you can see that the omrekenfactor for the heater in the bedroom has decreased from 0,775 to 0,700 and the omrekenfactor for the heaters in the livingroom has increased. The reason for this change has to do with a difference in the house of the new Doprimo III radio meters comparing with the former Doprimo II meters with consequences for the transfer from the warmth of the heater to the meter. 

Next to the difference in the house of the meters the type of heater in the bedroom (plate) is different from the type of heaters (with columns) in your living room.

I trust that this answer has provided you with sufficient information.

Kind regards,
ista Nederland B.V.

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