Mijn Klacht:
The ICS online identification process is unaccetably poor and entirely inadequate. I did not even get through; 17 emails, 5 ID trials with 2 different types of ID, 5 different types of mobile phones or tables, 2 payments and 5 phone calls later, I still did not manage to identify myself. Another option is does not exist. I am hugely frustrated (and apperantly not the only one) that I am not given the alternative to walk into an office to identify myself and show that I exist and am a real person.
Gewenste Oplossing:
Improve the online identification system or make sure to provide an alternative to identify one-self.
Beoordeling 8/10
(10)
(10)
