Klacht over International Card Services

Mijn Klacht:

on 16th October 2025, I’ve been charged the amount of 297,88 eur. from WEBNETWORKSOLUTIONS JACSONVILLE USA. This happened to me 5 or 6 years ago, when I also complained to the bank and they asked me to get in touch with this company first, which I tried but it’s impossible because it’s a SCAM. Looking for this name in google I see many people complaining about the same: unauthorized payments from this company. I also read that this name is indeed a Company but has been used for these fraudes. I called my bank again for the second time today and they gave me no solution whatsoever. They say that they can see it’s not fraude. How can they see that? when this happened 5 or 6 years ago, I had to change my credit card. Now I see that wasn’t enough protection, because they took money again. So, I feel unprotected, not supported by my bank. I decided to cancel my credit card. I don’t want a new one. at least not from ABN AMRO.

Gewenste Oplossing:

I would like to get my money back.

Beoordeling 1/10

(10)

Bericht van Robin van Klacht.nl

4 maanden geleden - Ik heb een email gestuurd naar International Card Services over deze klacht.

Reactie van de melder van de klacht Angelica Jimenez

4 maanden geleden - I still don’t receive any answer

Bericht van International Card Services

4 maanden geleden - Our apologies for the delay in our answer. We understand that it is very unfortunate to be scammed. We are sorry that you didn’t feel supported at the time this happened. There is a difference between fraud and scam. When the customer was not involved in the financial loss, we speak of fraud. In cases of scam, the Cardholder was involved in the damage. In that case we can’t be hold responsible. For security reasons, we do not process complaints via klacht.nl. If you want us to investigate the issue, we kindly request you to send an e-mail to [email protected]. We aim for a quick response. With kind regards, International Card Services

Reactie van de melder van de klacht Angelica Jimenez

4 maanden geleden - Yes please. I want you to investigate the issue because as I said before, I had no busssines whatsoever with that company. It’s a Fraud! I would like to get my money back and also get protected from this company so they can not take money again.

Reactie van de melder van de klacht Angelica Jimenez

4 maanden geleden - I just sent an email to [email protected] and it came back because the address was not found. I don’t understand why do make it more difficult. I already explained my complaint and now I have to send an email explaining the same? What a waste of time. You have my complaint already. You should investigate why money can be taken from my credit card without my consent?

Bericht van Robin van Klacht.nl

3 maanden geleden - Deze klacht is zojuist door International Card Services in behandeling genomen

Klacht: Fraude 2 times

Mijn Klacht:

Gewenste Oplossing:

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