Klacht over ING: Kan niet mijn betaalrekening …

Mijn Klacht:

I have been trying to close my account for months now without success.
I tried online several times via mijn ING, but I always received an error.
I contacted helpdesk via chat and they also didn’t manage to close it.
I walked into a branch and also they didn’t close it. They promised to contact me but nobody ever did.
ING apparently has no other way to be contacted so they just ignore my request.
Obviously, they keep on charging me for the account.

Gewenste Oplossing:

I want my account closed.

Beoordeling 1/10

(10)

Bericht van Robin van Klacht.nl

6 jaren geleden - Ik heb een email gestuurd naar ING over deze klacht.

Bericht van Robin van Klacht.nl

6 jaren geleden - Deze klacht is zojuist door ING in behandeling genomen

Bericht van ING

6 jaren geleden - Hi Nicola, Sorry to hear you're not able to close your account, and you keep on receiving an error. I advise you to contact our Customer Service by phone, so they can take a look why you receive this messages. The phonenumber is 020 22 888 88. Janneke ING Webcare

Bericht van Robin van Klacht.nl

6 jaren geleden - We hebben bericht ontvangen dat ING een oplossing geplaatst heeft bij deze klacht

ING

Heeft op 23 juli 2019 om 11:59 geantwoord

Geboden Oplossing:

Hi Nicola,

I hope it has been solved by our Customer Service ;-) In that case, I will close this conversation and would like to wish you a wonderful day.

With regards,

Sabrina
ING | Webcare

Bericht van ING

6 jaren geleden - Ah sorry to hear that! What was the reason that my colleagues where not able to close the account? Sabrina ING | Webcare

Reactie van de melder van de klacht

6 jaren geleden - They receive an error

Bericht van ING

6 jaren geleden - Okay, thank you for the explanation. This is taking too much time, I can imagine that you are getting frustrated. So I will contact the department for you about how to solve it! I will get back to you. With regards: Sabrina ING | Webcare

nicola.lucafo

Heeft op 02 augustus 2019 om 06:55 geantwoord

Beoordeling 1/10

(10)

Nothing has been solved. The account is still open and I still pay for it.

Bericht van ING

6 jaren geleden - Goodevening Nicola, We spoke yesterday on the Phone and I have good news :-) The request to close the account has been submitted via an alternate process. Next week the balance should be transfered to your other account. I will keep track on that and inform you again when it has happened. With regards, Sabrina ING | Webcare

Bericht van ING

6 jaren geleden - Goodevening nicola.lucafo, Finally good news! Today the account has been closed succesfully. On wednesday the remaining balance has been transfered to your other current account. Again, my apologies that this has taken so much time! For now, I would like to wish you a wonderful weekend. Regards, Sabrina ING | Webcare

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