Klacht over ING: Injustice Eva Registration

Mijn Klacht:

In 25-03-2016 me and my girlfriend we apply for a loan from ING we receive an approval and we just had to send our payslips
After we send our payslips from February our bank accounts was directly blocked and after that we receive a letter that’s we made fake Payslips to get the loan from them.
we send them some letters to explain that’s we didn’t made any fake payslips that it was accountants fault because he made so I had to get for February 3250E nett but my hour loon it was 8.75 and I had 173 hours worked at February
he just calculate the amount wich was deposit on my account it was so
1200 400 400 400 825 10 153250 he just type this amount as my salary in February but the thruth is the 1200 was the remaining amount from January and at the payment description it was clearly typed Loon January but ing don’t want to accept that…
since then my girlfriend cant open a bank account no one want to help us..
sorry for my bad English I hope I explain myself good

Gewenste Oplossing:

I want just the EVA registration from my girlfriend has to be lifted and nothing else she is innocent at this situation..

Beoordeling 1/10

(10)

Bericht van Robin van Klacht.nl

7 jaren geleden - Ik heb een email gestuurd naar ING over deze klacht.

Bericht van Robin van Klacht.nl

7 jaren geleden - Deze klacht is zojuist door ING in behandeling genomen

Bericht van ING

7 jaren geleden - Hi Davidoffcls, I understand that you have some questions regarding the situation that has come to pass with your application. When it comes to a loan application, it's adamant that everything comes across correctly, without important info being lost in translation. Due to the fact that English is not our first language, and Dutch isn't yours, this is something that we can only discuss with you at an ING office. That we can prevent misunderstandings and be sure that we've informed one and other correctly. You can find the nearest ING office, including opening hours, on our website listed below. https:www.ing.nlparticulierklantenservicebankzaken-beginnen-of-beeindigengeldautomaat-of-kantoor-zoekenindex.html Kind Regards, Janneke ING Webcare

Reactie van de melder van de klacht

7 jaren geleden - Dear sirmadam thank you for your quick reply that was the first option wich i tried but at the office they told me they cant help me with this situation and i will have to send a letter directly to ING..

Bericht van ING

7 jaren geleden - Dear David, I see! Did you already send that letter? The main issue here is that we can't share personal details through this channel due to privacy regulations. My colleagues will surely help you and your girlfriend once you've sent the letter to the correct department. Best, Sebas ING Webcare

Bericht van Robin van Klacht.nl

7 jaren geleden - We hebben bericht ontvangen dat ING een oplossing geplaatst heeft bij deze klacht

ING

Heeft op 04 maart 2019 om 19:45 geantwoord

Geboden Oplossing:

Goodevening David,

I hope that you have send a letter as mentioned by our colleagues of the ING office. If you have any further questions, please contact our customer service via call, chat of an ING office.

Via this link you can find the contact option: https:www.ing.nlparticulierklantenserviceindex.html scroll down below.

Via this channel I will close the case.

Greetings,

Sabrina
ING | Webcare

Davidoffcls

Heeft op 17 mei 2019 om 23:14 geantwoord

Beoordeling 1/10

(10)

Dear Sabrina i send a letter at february and yet i didnt receive an answer..

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Klacht: Injustice Eva Registration

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

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