Klacht ING! Blocked Account -

Mijn Klacht:

Good Afternoon

My account was blocked this morning without notice. After calling ING client service and the Fraud department I have reached to no conclusion…No one is willing to tell me what exactly is happening, apparently I need to wait for a letter. However, I am not in the country and I can’t get the letter until the end of next week and I have bills to pay that are withdraw automatically from my account.

Gewenste Oplossing:

I want to know if there is any possibility that ING can inform me about the reason of the blocking by phone or e-mail. Thank you

Bericht van Robin van Klacht.nl

11 jaren geleden - Ik heb een email gestuurd naar ING over deze klacht.

Bericht van Robin van Klacht.nl

11 jaren geleden - Deze klacht is zojuist door ING in behandeling genomen

Bericht van Robin van Klacht.nl

11 jaren geleden - We hebben bericht ontvangen dat ING een oplossing geplaatst heeft bij deze klacht

ING

Heeft op 07 mei 2014 om 19:46 geantwoord

Geboden Oplossing:

Thank you for your message. Unfortunatly I can't inform you about the reason of the blocking. Due to safety regulations only the Fraud department is allowed to do so. I advice you to call them again (058 295 21 73) and ask if they can make an exeption and inform you by phone. I'm sorry that I can't help you.

Kind regards,

Marlies
ING Webcare team
www.ing.nl/webcare

Klacht: Blocked Account

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

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