Mijn Klacht:
ZIE MIJN BESTELLING HIER ONDER VAN 15 MAART 2014 (ADRES / SPATIES VERWIJDERD)
UITGEBREID MAILCONTACT GEHAD IVM VERJAARDAG / TIJDIGE LEVERING:
Beste ICM Maas,
Hartelijk dank voor uw bestelling. Deze e-mail bevestigt alle details van uw bestelling en een link voor het downloaden van de pro-forma factuur.
U kunt de status van uw bestelling zien op uw persoonlijke INFURN pagina. Login via www.infurn.com met uw e-mailadres en uw INFURN wachtwoord.
Met vriendelijke groeten,
Uw INFURN Team
BESTELLINGSINFORMATIE
Bestelnummer: AU-471639
E-mail adres: [email protected]
Betaalmiddel: IDEAL
Adres ICM Maas
Zeist
Nederland
Totaalbedrag van uw order: 139,30 EUR
BESTELLINGSOVERZICHT
Product: krukje Malmo
Prijs: 199,00 EUR
Aantal: 1
Totaal Bedrag: 199,00 EUR
Verzendkosten: + 9,00 EUR
Korting: – 68,70 EUR
Totaal Bedrag: 139,30 EUR
BETALINGSINFORMATIE
U heeft gekozen om per IDEAL te betalen. Wij hebben succesvol het bedrag van 139,30 EUR van de door u gekozen rekening afgeschreven.
Betaalmiddel: IDEAL
Betalingskenmerk: AU-471639
Totaal Bedrag: 139,30 EUR
NA 12 WEKEN (LEVERING 8 – 13 WKN!) WEER EENS GEMAILD EN KREEG TOEN DE VOLGENDE STANDAARDBRIEF:
Dear Customer
We apologise for any inconvenience caused to you in the past, especially since the beginning of May 2014 regarding your outstanding order.
Unfortunately infurn.com has suffered financial difficulties due to the loss of several business partners from February 2014 onwards.
Please be advised that the group of companies behind the web shop infurn.com have instructed UHY Hacker Young LLP (Turnaround and Recovery Specialists) to review the financial position of the group of companies.
Due to UHY Hacker Young LLP’s review of the financial situation of the group and after discussions with them, it is apparent that the group of companies are insolvent and shall all be entering an insolvency process.
Due to the impending Liquidation of Infurn Limited, the service company of the group which ran the business of customer support, you were not informed of this situation. Infurn Limited ceased trading on 2 May 2014 as they were dependent on funding from the trading company of the group, Livingdesign SL.
We are in the process of instructing lawyers/insolvency experts in Spain with the assistance of UHY Hacker Young LLP to assist with the restructuring of Livingdesign SL.
However, in the meantime, it has been decided that a new operator, DSGN Sales and Support Facilities Limited will take over the web shop (Infurn.com) from 2 May 2014. The purpose of this company is to try to honour all existing customer orders, however at this stage we are unable to confirm our ability to do so.
This company shall not be taking over any of the liabilities of the Infurn.com group and cannot provide any guarantee on delivery times of orders.
We understand our customers? position but we kindly ask you to provide us with time in order to ascertain the level of outstanding orders and whether they can be fulfilled.
You shall be contacted soon with a further update.
Kind regards,
INFURN Group
OP FORA LEES IK NOG VEEL MEER KLACHTEN OVER INFURN, WEL BETAALD MAAR NIET GELEVERD.
Gewenste Oplossing:
Levering binnen 2 weken of geld retour.
