Mijn Klacht:

We ordered kitchens from Ikea and waited for delivery.We chose to pay in front of the door after delivery.The day before the kitchen was delivered, IKEA employees contacted us and informed us that we cannot pay in front of the door because the PIN is not working.It was too strange for me and I wanted them to call me in an hour, I would be home to identify them.When we got home, they called again as agreed and I could identify them.So I asked them for the order number my full address my full name and the price.They gave me all the information I asked for and tried to convince me to pay.But I still felt that something was wrong and at the same time when I was talking to the scammers, a woman from a transport company with which Ikea cooperates called me.And she told me that there was a leak, they do not know exactly where, but if there is a situation like I mentioned before, I should not pay anyone any money, their device for paying by card is good.So I tried to get as much information as possible about the thief and broke off the conversation with him.My wife and I went to the police right away to report the whole situation and we tried to contact Ikea the next day to explain how it happened, nobody bothered to tell us anything.We were scared by this whole situation when we found out that thieves know more about us than anyone else.Having information that there is a leak in the company, They should inform the customer as soon as possible and not try to sweep the matter under the rug.

Gewenste Oplossing:

I want someone to explain to me how it happened and compensate me for it.And I hope they will improve the system so that such situations do not repeat themselves in the future.When the thieves told us how much information they had, we were really scared