Mijn Klacht:
On 232020. I bought laminate flooring from IKEA. It was partially layed the following weekend.
From that moment on I started to feel unwell.
At the start vague problems one day headache next headache nausea but nothing that I could give a place . Gradually the problems became worse over time. until I couldn’t close my doors and windows even at night. Because the fumes being released from flooring was causing headache dry painful nose and throat and severe congestion in my lungs.
When I phoned customer service. To complain the actual complaint about health problems was egnored . When I ask about returning the product I was told I could return the unopened boxes.
My neighbor who came to help by removing the flooring suggest selling it on marketplace but as he was takeing it up he too started to feel tightening of his chest because of the fumes.
Personally I am just relieved that it’s up the loss of a couple of hundred Euro is nothing compared to health. But I don’t feel this issue should be egnored as It’s a health issue. I have it stored in a spare room. Maybe via this forum someone can suggest what a follow-up move could be.
Gewenste Oplossing:
It would be great if I got my money back. But even better than that, if IKEA took the complainant seriously and tested the laminate.
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