Mijn Klacht:
Halo Goeavond,
IK heb aan klacht for Viabuy, i order online viabuy prepaid credit card, and they deliver to my house, and always reminding me that i need to upload money minimum 90 euro.
As far as i know that money is added to my viabuy account balance, but it isn’t, my money was gone.
I deposit money 91.46 euro because when i try 90 euro it ses in the system not enought, i dont know why?
But when i put money 91,46 they charge me to the card and sms so my money was gone.
I dont know that terms on condition as far as i understand, i only pay if i used the card.
So i decided to return my viabuy card, so my viabuy card, wasnt here anymore. i can’t afford the cost of the card its very expensive.
Please help me to get my money back 91,46 euro.
I send an email several times to suport team of Viabuy they said its not refundable. but i know according to the dutch law within 14 days u pay the card and if u dont like anymore, i can return the card without any cost and they return my money.
so the time i pay the card, i can return the day after the card, since i notice it my money was gone.
Please please help me, to refund my money. 91,46 euro thank u
Greetings,
Lorna Torres
Gewenste Oplossing:
Via buy- april 19-2016 i put money on my card.
That is my transaction was made.
Please help me, thank u
My emal adress: [email protected]
My tel# house- 075-6426190
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