Mijn Klacht:
Dear Miss, Sir
Nevertheless if the shuttle would have driving on time, then we would have been on time in teh airport: the shuttle stayed for 20 minutes without driving!!
You are as hotel responsible for the shuttle.
So we missed our flight and I would like to ask you some compensation:
My bancaccount is
BE86 0010 9993 6550
Sincerely
Tom VAnleeuwe
4/8/2025
Van: IBIS Amsterdam Airport GR
Verzonden: woensdag 2 juli 2025 8:00
Aan: ’[email protected]’
Onderwerp: RE: Your Fast Check-out at Ibis Schiphol Amsterdam Airport
Dear Mr. Vanleeuwe,
Thank you for your message and for choosing to stay with us at Ibis Schiphol Amsterdam.
We regret to hear about the delay you experienced with the shuttle service and the inconvenience it caused. However, please understand that timely arrival at the airport is the guest’s own responsibility. Unfortunately, we cannot be held liable for delays caused by the shuttle or other unforeseen circumstances beyond our control.
That said, we sincerely regret the inconvenience this situation has caused you and appreciate your understanding.
If you have any further questions, please do not hesitate to contact us.
Met vriendelijke groet / Kind Regards,
Justin – Duty Manager
IBIS SCHIPHOL AMSTERAM AIRPORT
Schipholweg 181 – 1171 PK Badhoevedorp – The Netherlands
Tel.: 31 (0) 20 5025106
[email protected]
Ibis.com – accorhotels.com
From: Tom Vanleeuwe
Sent: dinsdag 17 juni 2025 18:30
To: IBIS Amsterdam Airport
Subject: RE: Your Fast Check-out at Ibis Schiphol Amsterdam Airport
Dear Miss, Sir
As a member of ALL Accor I was staying in your hotel Ibis Schiphol Amsterdam on Thursday 5 june 2025.
We planned to take the shuttle on Friday 6 june at 04:45 h which arrived in time but stayed for 20 minutes without driving.
So we missed our flight and I would like to ask you some compensation because we had to take a new ticket see added copy.
My bancaccount is
BE86 0010 9993 6550
Sincerely
Vanleeuwe Thomas
Van: [email protected]
Verzonden: vrijdag 6 juni 2025 6:33
Aan: [email protected]
Onderwerp: Your Fast Check-out at Ibis Schiphol Amsterdam Airport
Dear Dr. Tom Vanleeuwe
Great news!
You have registered for our fast checkout. We hope you enjoyed your stay with us.
No need to wait in the queue when you leave. Just give your room key to a team member or drop it in the key box as you go.
We will handle the payment based on your final invoice, which you will receive by email within 24 hours. Please find your invoice attached ()
We look forward to welcoming you back to Ibis Schiphol Amsterdam Airport very soon!
Book on all.accor.com and live your passions to the fullest with ALL – Accor Limitless
Yours sincerely,
The IbisSchiphol Amsterdam Airport team
The attachment to this email can correspond to either your pre-departure or final invoice.
This e-mail, any attachments and the information contained therein (this message) are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited.
________________________________________
Ce message electronique ainsi que tous les fichiers joints et les informations contenus dans ce message (ci apres le message), sont confidentiels et destines exclusivement a l’usage de la personne a laquelle ils sont adresses. Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites.
Gewenste Oplossing:
een kleine vergoeding
