Last year in January/February I received a product to test for 6,95(without having e idea if are getting into a scheme of sending products without authorization and taking money from our bank account). I tried one patch, that made me a bad burn on my skin, and I realized that was a product that couldn’t be used by diabetics. As a diabetic person, I have sent the package immediately back to the address in their site. After they got into my bank account and they took 59,95 without any warning or authorization. I have done a recall of the money and I have blocked their account. Several phone calls were made, inclusive emails, being the last one with the information that I was out of the slim patch program.
Last week, I got an email, demanding the payment of the 59,95+ 40 euros because, and according to the incassobureau, a second package was sent(I never got any package at my place) and tha’s why I have to pay the amount. If I was very clear that besides being a diabetic(specifically comes the information that can’t be use by diabetic patients), the patch have created a allergic reaction why they sent a second package? Now I have to pay for their mistakes?
I want to know what I need to do to stop this going further. I am not paying for a product that I never got at home(the second magic package hat never arrived), and that I specifically said that I couldn't use and I didn't want it.