Mijn Klacht:

This is my experience with glamira and I’m sharing this to warn others.
Buyer beware!

Let me start off by saying that the website and how the ring making process works is well designed for the most part.

However, this must be the worst customer support I ever had.

I bought a ring from Glamira to propose to my girlfriend at the time (fiancee now).
We are not happy with how this played out.

So what happened was that The ring broke after only NINE months.
When I contacted the support team, they stonewalled me because I didn’t order their ring “subscription services”. They blamed us for “misusing” the ring and every solution I provided was shut down.

So what this tells me, is that Glamira finds it acceptable as a goldsmithing company, that after nine months of wear the product may fail.

This to us is unacceptable, it’s ridiculous that this could have happened with normal wear.
She didn’t do anything with it besides wear it everyday.

I had two jewellers check out the damage, and they both assessed it to be improperly soldered at the joint of the ring. Which according to their policy should be covered by their “lifetime warranty”.
This should have fallen under Glamira’s responsibility to make sure that the support structure is sufficient enough to support the stone.

We were expecting that Glamira would fix the ring at no additional cost, shipping included.
Also, I asked that the ring on the storepage gets reevaluated to make sure this does not happen to other customers.
They refused and gave us the runaround, telling us that we should have bought their “subscription services”.

No repair, No buying the “subscription services”. After the fact, No help, No service.

Furthermore, according to the other jewellers it should have cost around forty five (45) euros to repair it.
Which makes it just so unbelievable that glamira is so short sighted, that they would offer no reasonable repair options to save only forty five (45) euros, since I was planning on buying three more rings from them totaling fifteen hundred (1500) euros. Which I have informed them of.
So now they not only lost my business, but I’ll make sure everyone knows why my fiancee is not wearing her ring at the moment.

Some other noteworthy things to say, why am I paying to have a repair request that does not cover the delivery cost of sending the packet back? And on top of that, due to the incredibly poor communication, I almost had the ring sent back since they sent me the return information three days before telling me it doesn’t fall under “the lifetime warranty”.

Additionally, they shouldn’t claim it’s a lifetime warranty if it only covers defects, that should have been detected way before sending the product to the customer, this is at best misleading and at worst false advertisement.
Also, once again the fault in our ring should have been covered by this.

Lastly, under EU law we should be provided with a minimum of two years warranty:
https://europa.eu/youreurope/business/dealing-with-customers/consumer-contracts-guarantees/consumer-guarantees/index_en.htm

But these companies always get away with their shady business practices. My advice is to go to your local jeweller. It is surprisingly cheaper than you might think!

Glamira go fornicate yourself sincerely

-Disgruntled and peeved

Gewenste Oplossing:

Part of the money returned or the repair of the ring covered.