Mijn Klacht:

Fly Away.eu had contact via telephone in februari to receive an e-mail and to check if I would be interested which I accepted to receive. When I’ve received I’ve checked and after that clicked on the email link to unsubscribe which I saw the process being concluded. But since I didn’t react by email or filled a form to cancel the service they have assumed that I accepted the service. I have no account to login to the site have done the click to unsubscribe on the same day that I’ve recieved that email. If I click now on that link in the e-mail to unsubcribe my e-mail it looks is active again. Strange because in the mean time they have send me a bill to pay 65 euros and called me a few days after where I’ve explained that I’ve cliked to unsubscribe and that I will not want to use those services, further more I’ve sent an e-mail to delete all of my personal data and to not send any kind of promotions or e-mails. Today I’ve been called by an incasso bureau by this number 31 (0) 20 561 6015 saying that they are contacting me to pay an ammount that I didn’t pay to Fly away. I didn’t pay to Fly Away since I felt this can’t be truth, I didn’t not sign for any contract and since when a contract is valid if you don”t respond to that specif way Fly away said ( to send an e-mail or fill a form) but cliked on the same first email to unsubcribe, also not having an account or using or used any promo code and also via the telephone explained that I don’t had Idea that I had a contract with this on this terms. After research on internet it seams that there are a lot o people with the same problem with this company if we could say company. So I have read that the Consumenten Bond advice to not pay even to the incasso bureau. But what to do this goes on and on. How to stop this kind of companies or explain to the incasso burreaus that this can’t be . who is going to stop it, What to do

Gewenste Oplossing:

I will be satisfied when this is solved and that I don't have to pay or being engage in a contract like this. ALso I will be very satisfied when this comapny is stopped by law or some how to do this to the people, Fly-away should be severe punished,