Mijn Klacht:

Good afternoon. Perhaps you can help me solve my problem.
I had a trip with Flixbus.

My trip details.
FlixBus booking 3052594019.
08:00
Hamburg – Central Bus Station
Adenauerallee 78, 20097 Hamburg
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Bus 075
FlixBus
Direction Amsterdam Sloterdijk
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Seats:-
February 1
13:40
Drachten – Vallaat
Ureterpvallaat, 9202 Drachten.

I got off at my stop Drachten, the driver did not open the luggage compartment, which confused me. Since I was very tired, I got off the bus and completely forgot about the suitcase, the bus left, my suitcase remained in the luggage compartment of the bus. The bus continued on to the final stop Amsterdam Sloterdijk. The next day, 02/01/2023, I filled out the form about forgotten luggage Flixbus promised to give an answer in two weeks, but almost 2 months have passed and my luggage is still being searched! And a couple of days ago, Flixbus gave me the answer that they couldn’t find my suitcase! Do you think this is normal? I have no clothes and things that I need for 2 months. The suitcase was in the luggage compartment of the bus. Where could the suitcase have gone? I am sending you a photo of the suitcase. Suitcase Gabol Reims M gray. The suitcase is packed in a plastic bag. I am sending you a photo of the bus bus number photo of the driver photo of the suitcase.
I don’t know what to think! I don’t get it, do Flixbus employees steal their customers’ suitcases? Or dropping luggage at the final stop? This is unfairly wrong and unpleasant. How can you take someone else’s things and go unpunished.

Gewenste Oplossing:

I don't know what to think! I don't get it, do Flixbus employees steal their customers' suitcases? Or dropping luggage at the final stop? This is unfairly wrong and unpleasant.