Mijn Klacht:

I bought a heat pump from Adlar, which came with a free air conditioner, and I purchased a second one. Only one air conditioner was delivered, and none were installed. The installation team that came for the heat pump told me another team would handle the ACs and that I would be contacted to schedule the installation.

Weeks went by and nobody ever contacted me. I called 6–7 times, and every time I was told we’ll call you back today or tomorrow because the person responsible wasn’t there. At one point I even asked, So only one person in the company can make appointments? and the response was Yes. I can’t help you.

That person never called back, and I later found out he was on vacation for a week.

It’s now August, and I’ve been waiting since May to get these air conditioners installed. I bought them to use during the summer, and at this rate I might finally have them working when I no longer need them.

Very disappointed. Poor planning, zero accountability, and unprofessional service. I do not recommend.

Gewenste Oplossing:

I expect a serious discount on what I bought. This made me a lot of trouble and hot days on the time spent and I will spend 'till the installation of the air-conditioniners
The installation was supposed to be on 22 July and I'll probably get it in September, PROBABLY.. maybe in December by how things are going.