Mijn Klacht:
We noticed on 1 October 2019 at 7 AM there is no heating and no warm water in our apartment and immediately filed complaint with Eteck 247 helpline. Today it is 4 October 2019 and still no heating and warm water. Every time we call, they have standard answer that our colleagues will call you back but no one actually calls back. I was lucky one time to get a call by some technician who sounded very casual in saying that there is a problem in the main system and other apartments are also affected and we are trying our best to solve (laughing). Its no longer summer time and with rain, wind the whole day our apartment is freezing at 20 celcius. They have no solution, no time line and no alternative. We are very much disappointed by the complete setup of Eteck. We pray if they get some legal notice for such malfunctions and ignorance.
Gewenste Oplossing:
Transparent communication and alternative like hotel costs should be offered
