BD_DEU op 28 februari 2021 over Eteck in de categorie Energieleveranciers
Dear Mr. / Mrs. Dessauer, We are sorry to hear that you are not satisfied with our service. It is certainly not our intention to make you feel that we are not there for you! After your message on klacht.nl,...
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Since 9 Months ETECK is not able to get the new HEATING System to work. Together with Boelen and DUBO they have installed a system which does not work. So be careful before you invest into this project.
Temperatures are never reached and they do not compensate you for mistakes they are causing constantly. SayingSorry is enough. It seems that ETECK has a Monopol position in the market which the know how to use.
Extremely poor customer service.
Bericht van Robin van Klacht.nl
5 jaren geleden - Ik heb een email gestuurd naar Eteck over deze klacht.
Bericht van Robin van Klacht.nl
4 jaren geleden - Deze klacht is zojuist door Eteck in behandeling genomen
Bericht van Robin van Klacht.nl
4 jaren geleden - We hebben bericht ontvangen dat Eteck een oplossing geplaatst heeft bij deze klacht
Heeft op 12 maart 2021 om 14:47 geantwoord
Dear Mr. / Mrs. Dessauer,
We are sorry to hear that you are not satisfied with our service. It is certainly not our intention to make you feel that we are not there for you!
After your message on klacht.nl, you have already spoken about this matter by telephone with one of my colleagues. Our maintenance partner has contacted you to solve the issues. We also asked our it department to solve the problem with MijnEteck for you. That may take a while, but we are working on it! You will receive a message from us as soon as the problem has been solved.
In the meantime, if you still experience that things are not going as they should. Would you pleace contact us by phone on 085-0218 000 and we will do our best to help you as soon as possible!
Kind regards,
Miranda van the Eteck Webcare Team
Tip van onze consumentenexpert
Bij geschillen met uw energieleverancier kunt u naar de Geschillencommissie Energie. Leveranciers mogen geen onredelijke opzegboetes rekenen en moeten transparant zijn over tarieven.
