Geboden Oplossing:

Dear Mr. Stifft,

Thank you for your message. I see that you have already had al lot of contact with us trough diffrent chanels.

I understand it's a difficult situation and that it is a lot of money.

However we explained the situation a few times:

You didn't pay enough with your previous supplier. They never received your meter readings and they made a too low calculation.

I understand that you tried to supply the meter readings online in january
2018, but you did not succeed because of a warning about the usage. You
can click through in this case, but I can imagine this is difficult to understand
when you're not familiar with the form.
We can't change anything about this right now. At the time we did not receive
the meter readings via e-mail or telephone, so we can only come to an
agreement right now.

Did you check your old invoices? You can probably see that you paid a very
small amount in the past and didn't 'use' a lot because of meter readings
which were calculated too low. Maybe you even got some money back. I
think you can understand that right now you will have to pay for the energy
you did use in the past, but did not pay for. I want to prevent it from getting
worse (third party), so I have to be clear about this.

I can understand it's a lot to pay at once, so we do want to offer you a
payment plan. We want to help you pay the outstanding costs in terms.
If you want a payment plan for the outstanding amount please contact us
personally via facebook, twitter, 0900-3347328 or mail: [email protected] with a
suggestion for a payment plan.

Best regards,
Will
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