Klacht over EnergieDirect: Fine refund

Mijn Klacht:

I paid a fine of around 150€ as i moved to another energy supplier. I was never told about getting a fine if you cancel the contract. And then i was called by a worker from energiedirect. He said that if i return to energiedirect they will refund the fine to me. Now i have got the contract back, but still did not get the refund.
There is no way to contact them on internet, and the phone number does not work.
Did anyone succeeded in contacting them?

Gewenste Oplossing:

I need to get a phone number (not this one 9003347328 - it does not work).
Thank you very much

Bericht van Robin van Klacht.nl

5 jaren geleden - Ik heb een email gestuurd naar EnergieDirect over deze klacht.

Bericht van Robin van Klacht.nl

5 jaren geleden - Deze klacht is zojuist door EnergieDirect in behandeling genomen

Bericht van Robin van Klacht.nl

5 jaren geleden - We hebben bericht ontvangen dat EnergieDirect een oplossing geplaatst heeft bij deze klacht

EnergieDirect

Heeft op 28 oktober 2020 om 14:24 geantwoord

Geboden Oplossing:

Hello Andreaa,

I'm sorry that you can't get reach us by phone!

I can imagine that you are waiting for this!
Have you also been fined by the supplier you left?
If so, you can submit the fine to us via www.energiedirect.nl/aanvragen

If i'ts not possible for you to do it online, you can email the final invoice from the previous supplier to: [email protected].

I'll book our fine for leniency. You can expect this amount on your bank account within a few working days.

Do you know enough with this?

If you have any questions, please feel free to contact us at: 0900-3347328 or by e-mail on [email protected]

Kind regards, Noura

Klacht: Fine refund

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

Know your rights

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