Klacht over Eneco: eneco thoon contract

Mijn Klacht:

Hi Eneco,

I have ‘Thoon’ contract since this January for 4 years. The installation is not made yet, but I just heard the different story about the contract from Eneco: that when I leave this country, I “MUST” pay the fine to terminate the contract!

This is TOTALLY different story than what I heard from people I made a contract with. I didn’t know if my visa will be extended then so that’s why I checked with them. I strongly disagree that I have to pay the fine.

I wouldn’t agree upon the contract if they told me the RIGHT information then. I believe that you will loose many customers in the future if you continuously give false information to customers, like they did to me.

Gewenste Oplossing:

If that is true about the fine, I even want to terminate the Thoon contract. Because the information I got from them is not correct with the actual conditions. I haven't seen &heard from the contract that in such circumstances I must pay the fine! How can the contract have an effect if the condition turned out different than what I knew?

Hope I get a better proposal from you, because what I heard from call today(service call) with long and fierce discussion, is that I have to make another argument with other person in July. I don't want things to be too complicated before I leave the country.

Best,
MJ

Bericht van Robin van Klacht.nl

9 jaren geleden - Ik heb een email gestuurd naar Eneco over deze klacht.

Bericht van Robin van Klacht.nl

9 jaren geleden - Deze klacht is zojuist door Eneco in behandeling genomen

Bericht van Robin van Klacht.nl

9 jaren geleden - We hebben bericht ontvangen dat Eneco een oplossing geplaatst heeft bij deze klacht

Eneco

Heeft op 24 maart 2016 om 15:53 geantwoord

Geboden Oplossing:

Dear miss Kim,

First of all I would like to thank you for your message. I'm sorry to take knowledge of the fact that you have been misinformed. This is not the way we aim for to attract new customers. Therefore I would like to personally apologize, on behalf of Eneco as well.

What I can see is that there has already been contact yesterday. Besides this note of the conversation that I read, I also contacted a colleague of mine of the department of complaints. We both agreed upon that you will not be imposed a fine when you choose to terminate your contract before it's final date.

This decision has been stated in our system and you can hold on to this message as well as an confirmation.

Again, I would like to say we regret that you have been misinformed. I hope you experience this as an reasonable solution for your complaint.

Kind regards,

Rodney
Eneco Webcare

Klacht: eneco thoon contract

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

Ken je rechten

Andere klachten over Eneco

Vergelijkbare klachten in Energieleveranciers