Mijn Klacht:
We paid for our tickets to Mallorca and never received any ation email.
We tried endlessly to contact them via phone call (took more than 15′ waiting, no answer) and via facebook which we had to talk to a bot multiple times before we could talk to an agent.
First one said ation email would come in 24 hours. We contacted them again after 48 hours, another agent chatted with us and was extremely rude!! This agent then said the airlines didn’t the tickets so we would have to rebook. We told her to refund us asap so we could get the money to book something else. She said we would get the money in 72 hours, but then sent an email saying it would take 10 days. The whole experience was outrageous! Please never book with edreams! You will never reach them and if you ever reach them, you will not be helped!!
Gewenste Oplossing:
Never
