Mijn Klacht:
Dear Sir /Madam ,
The airline compnay has cancelled our flights, not we ourselves.
Inspite of our flight insurrance, which has nothing to do with this situation,
we only received € 334.23 in return.
You wrote us that the total cost was €642.11 but in reality it was € 976.32.
80% of this total comes out to be €781.33
In this case this rule does not apply to us since we did not cancel the flights
but rather the airpline company itself.
We are kindly requesting that the remaining €642.09 will also be refunded.
Here a complaint: Your company says that one can cancel the flights 24 hours
before takeoff.
Even if one would try to cancel the flight 24 hours before takeoff, it is proven to
be impossible.
We look forward to hearing from you.
Sincelerly,
Lucas Strijker
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