Mijn Klacht:

Booking Nr 4710971263
Flight Kuala Lumpur airport to Amsterdam Schiphol 22-23 November 2019
Concerning Frederik Jacob van den Broek geb. 15-07-43 en Renée Désirée Hartsuiker geb. 24-07-1945
LS
eDreams have sold us this flight with one stop in Frankfurt.
We excepted the problem to arrange our own luggage in Frankfurt and to check in for the connection flight in Frankfurt because the time in Frankfurt was more than 4 hours. So no problem there. We got a ticket to Frankfurt not from EDreams but from Involatus and a separate ticket to Amsterdam with a message that it’s impossible to change that flight and you never have the right to get your money back if you will change the flight. Well OK it was exactly the flight we had booked. So nothing wrong.
But the 18th October we have got a message from Involatus : they had rebook ed our flight to a flight with one stop in Dubai and a later- to late- arrival time in Frankfurt. With this time schedule it is impossible for us to get our own luggage and to be in time to check in for the flight to Amsterdam.
Strange thing is. If I go to my EDreams account still the original flight is there. I think you didn’t know anything about this. Immediately we send a email to Involatus. There answer was: We didn’t know about a flight to Amsterdam. And we can’t change this back to your original flight.
See what is going to happen now. The 23 november we will be in Frankfurt. To late for the flight to Amsterdam and no money back. And we have to find a way to go to Amsterdam and pay for it! Of course is this not the flight we had booked and payed for by eDreams
We made a choice for a one stop over flight and have payed for that. A flight with more stops is much cheaper and very on comfortable special with a stop in the middle of the night and that was not our choice. And for sure we didn’t booked a flight that ended in Frankfurt. And find ourselves a way to go to Amsterdam. And our money for the flight to Amsterdam already evaporated in the air. Of course you can understand that we cannot accept this situation.
To help you we will accept a flight one day earlier or later. If you can’t arrange the flight we have booked and paid for than please pay the total payment back on our VISA creditcard. We hope you can correct this mistake. We expect your fast response ( answer in Dutch is OK for us)
I already send you an email with this problem but till now no answer. Yes we got an email from EDreams but only to push us to order more flights but nothing about our problem
Regards Frederik Jacob van den Broek
email : [email protected]

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