Mijn Klacht:
I booked a flight between Dhaka and Kathmandu. Covid 19 happened and I tried to cancel, rebook, do anything. I waited hours to get through the customer service phone call yet nobody ever answered. Then I receive an email that I should call the number 207219357. I call that number 100 times and nobody ever answers. The automatic voice said that if there is a voucher from the airline, they will get in contact with me. After that, I have never heard of edreams again. Later I see that the flight was cancelled, yet edrams never informed me.
Gewenste Oplossing:
I want my money back.
