Mijn Klacht:
Mijn vlucht van Flybe op 1612 werd geannuleerd. Ik moest een dag later terug.
Van Flybe begrijp ik dat zij de refund hebben overgemaakt naar een mastercard nummer dat eindigt op 1673. Dit is een master card nummer van edreams. Ik heb nooit betaald met mijn master card maar met mijn gewone ING betaalrekening.
Er is geen geld aan mij overgemaakt noch door Flybe, noch door Edreams. Booking reference: C6DDFV.
Zie hieronder de booking bevestiging via e-dreams.
THANKS FOR BOOKING WITH FLYBE, Margootje
Flybe
Booking reference:
C6DDFV
Hello Margootje,
We look forward to welcoming you on board your Flybe flight to Amsterdam.
We encourage all passengers to check in online prior to departure. Online check-in opens 36 hours before your flight however we will send you a reminder closer to the time.
Cabin Baggage Policy
You can help us maintain our industry leading punctuality by complying with our cabin baggage policy. Our policy can be found here and will be enforced at the airport. Please note; your cabin baggage may be subject to random compliance checks. If your cabin baggage is oversized or overweight at the airport, your bag will be transferred to the aircraft hold and a charge will be applied.
Avios
Don’t forget you can collect Avios with Flybe and save money on bookings with Part Pay with Avios – click here to join or add this booking against your existing Avios Travel Rewards Programme account.
Flight Payment Confirmation
Date Flight No Route Depart Arrive
Sun 16 Dec 2018 BE109 Birmingham to Amsterdam 14:50 17:10
Operated by Flybe
Just Fly
Miss Margootje IJssel De Schepper
Flight From To Seat Baggage Insurance Advance Passenger Information (API) Checked In Change itinerary
BE109 BHX AMS —
Select 0Kg
Add Select Add Check In Change flight
TRANSACTION AMOUNT INCLUDING ALL TAXES AND CHARGES: GBP 53.99
Paid using Master Card card 5317 10 1673.
Flybe UK VAT Registration Number is GB 525 0994 39
New Flybe On-Board Menu
Our new flexible Get More ticket allows you to change your flight to an earlier or later flight that same day at no extra cost. Find out more at here!
Important Information
Photographic identification required
Either: valid passport, photo driving licence, citizen card or other acceptable form of ID. For all international flights valid passports are required.
Rules
No refunds apply. Name changes permitted on completely unused tickets at GBP 50.00 per passenger, per single flight sector plus any difference in points. Changes may be made up to 2 hours before scheduled departure time. Just Fly Tickets – Name changes permitted on completely unused tickets at GBP 50.00 per passenger, per single flight sector plus any difference in fare. Flightroute changes permitted at GBP 40.00 per passenger, per single flight sector plus any difference in fare. No refunds will be given if the fare for the new flights is lower. Get More Tickets – Flightroute changes permitted and no change fee is payable where passengers have purchased a Get More ticket, but any difference in fare will still apply where the change falls outside ‘On the day flexibility’. No refunds will be given if the fare for the new flight is lower On the day flexibility for Get More Tickets only- Flight only changes may be made on the day of the departure free of charge, subject to seat availability and the same origin and destination airports. To catch an earlier flight, passengers should arrive at the airport in time to check-in for the earlier flight and report to the ticket desk. To catch a later flight, passengers are required to call the Flybe Contact Centre a minimum of an hour before the departure of their original flight booked for the booking to be changed Route changes on the day of departure are still subject to a charge.
Full Terms Conditions
Important: Passengers who will not be attending a Flybe flight are urged to contact our customer call centre to inform us.
Tickets and Check-in instructions
You will be travelling on an e-ticket (electronic ticket). We highly recommend you check-in online; if you do so, you must print your boarding pass and bring it with you to the airport.
Outbound: Flybe. Passengers must check-in a minimum of 1 hour before scheduled departure.
No refunds shall be granted for late check-in or failure to present at the gate in time for boarding.
Gewenste Oplossing:
Ik wil dit bedrag alsnog terug krijg van edreams.
Dit is het antwoord van Flybe:
Response By E-mail (05022019 12:03)
Dear Margootjemi,
Thank you for contacting Flybe regarding your refund that we have processed for your disrupted flight BE109 departing from Birmingham to Amsterdam. I would like to take this opportunity to offer my personal apologies for the disruption that you faced.
After a full investigation, I can that we have successfully processed a refund of £53.99 to the card used to make the original booking. As seen below, this was processed to the card ending in 1673 on the 22nd December 2018.
As ed below from our booking system, this is the card used to make the original booking and you are listed as the card holder to this account.
