Mijn Klacht:
On many of my orders, I waited for the package on the day the tracking code said it will arrive, only for it to never arrive and remain on the tracking code at planning stage.
The customer service of Douglas is just terrible, unhelpful, only thing they say every time is to wait, offering no solution and telling me not to call.
So I have to wait for weeks tor the package to be returned to them, if it ever happens, and from then they will refund me in another unspecified time. That is totally unacceptable, it is not small sums.
Gewenste Oplossing:
Nothing
Beoordeling 1/10
(10)
(10)
