Mijn Klacht:
Hello,
I have to type here because there is no option on their website.
I always have very good experience with douglas service but this time when I planned something and its all become ruined just because of delivery delay.
I bought few things according to planning and on the day when i was supposed to recieve my things and i was keep on waiting waiting and then i suddenly check the status and it says it is going to be delivered by tomorrow and it was so so embarassing to see my planning ruined as i had already spent 118€.
I called the customer service department they have their own problems in terms of delay or other and she easily say to me to call DHL but what the customer is facing meant nothing to her. I bought the things from DOUGLAS not from DHL.
I m really very very disappointed.
Fatima kamran
Gewenste Oplossing:
Well i dont know but i m really very disappointed
Its something happened to me from inside
I was embarassed.
(10)
