Mijn Klacht:
I had high hopes for Personal Sports Club after calling to book a free trial session. when I arrived and spoke with a staff member in person. I clearly explained that I was looking to subscribe and would need a personal trainer to guide me but I was told I couldn’t train wearing my hijab due to a “house rule” that forbids any head coverings. I was shocked, this was never mentioned on the website or during my phone call. I made it clear that removing my hijab is absolutely not an option for me, and I felt deeply uncomfortable being put in this position.
This policy, especially when not disclosed in advance, feels discriminatory. It excludes people based on religious or cultural practices and sends a clear message that not everyone is welcome.
Gewenste Oplossing:
I would be satisfied with a clear and public change in this policy that currently prohibits head coverings like the hijab. Additionally, I expect an apology and acknowledgment that the lack of transparency about this rule caused harm and exclusion.
