Mijn Klacht:
A rental car was prepaid at CarTrawler for GoldCar. We booked and paid a rental car booking reference ES695793570, pick-up date November 11th, 2016.
Arriving at your desk at Alicante Airport, we were attended by Alicia from Goldcar. Alicia was very impolite and rude, and we ended up in an argument. Goldcar then refused to rent the car although we had a reservation, a signed contract and a creditcard reservation. Allicia void the contract and creditcard reservation and sent us away. We left the Goldcar desk without car and had to rent a car at another company.
Gewenste Oplossing:
A refund of the money that we prepaid, as we never used the rental car we booked and paid and the cost for renting another car.
