Mijn Klacht:
On 12 July I picked up the 29 packs of expensive laminate (52EUR PER PACK) I ordered online ..Eventually after finishing the floor, there’re still 6 packs left, which is more than the value of EUR 300.
Accordingly to what the website states that within 14 days to return the unopened packs , so I did today…. After moving the heavy laminate back and forth, I was told by the shop it’s not allowed to be refunded !!!
Given reason by the shop was that when the so-called retour, I need to return the WHOLE 29 PACKS, NOT JUST 6~
What i ordered wasn’t a taylor-made size, what kind of retour garantie is this?!
Carpetright’s laminate is much more expensive than many others. i guess this would be the first time and my last time too!!!!!!
Gewenste Oplossing:
It's a massive production, not taylor made laminate. So it should allow the customers to get refund the unopened packs of laminate
