Mijn Klacht:

Een geboekt hotel in Argostoli voor 11 september is met een reply van hun eigen email op tijd gecancelled. zie bijgevoegde kopie.
Dear Lucra,

On the 29th of June we sent you the mail below to cancel our hotel. We used your email in reply. Read the emails below. You never answered. Now we get a Visa payment for that night! We do not accept that and ask you to refund the �35,00.
Please confirm this email!!!
We will let booking.com hear about this situation.

Regards, Thea Koot

—–Oorspronkelijk bericht—–
Van: Rob van der Zon en Thea Koot [mailto:[email protected]] Verzonden: maandag 29 juni 2015 12:24
Aan: ‘Dendrolivano ‘
Onderwerp: RE: rezervation on booking.com/cancellation

Dear siora Stella,

I am sorry to tell you that I have to cancel the reservation for 11-09-2015 at your Dendrolivano.. We had to book a different flight to Argostoli and will be arriving in Kefalonia on the Saturdaymorning. Therefore we don’t need a hotel any more.

Please send us an email to confirm the cancellation of the reservation.

Kind regards,
Thea Koot.

—–Oorspronkelijk bericht—–
Van: Dendrolivano [mailto:[email protected]] Verzonden: zaterdag 20 juni 2015 09:24
Aan: Thea Koot
Onderwerp: rezervation on booking.com

Dear Luca,

thank you very much for your preference to Dendrolivano and your
reservation through booking.com. Your booking number is:583398272

We really look forward to take care of you! Me, my family and my team
are here to help you and make you enjoy a nice experience in Kefalonia.
A part of it is the breakfast in the basket, which is one of
Dendrolivano’s offer. We take it to your room every morning and it
includes two different tastes which are all made by me. What we want
to succeed is to give you the chance to have a slight taste of my
cooking and have a good beginning of your vacations. In the case you
need something extra, of course you can have it from the pool bar. The
bar, the pool, the bicycles, the barbecue, the wifi and the airport
pick up service are some of our facilities as well.

We would like to inform you that your credit card will be used only in
the case of cancelation and the payment can be made only by cash
during your vacations in Dendrolivano.

Please, do not hesitate to write me an email if you need more
information about the hotel or even your vacations in the island of
Kefalonia.
If you want to you can follow us on Facebook or Twitter:

www.facebook.com/dendrolivano
www.twitter.com/dendrolivanogr
website:www.dendrolivano.gr

Kind regards,
siora Stella,
the owner

Jullie vragen naar het niet opdagen, wij geven netjes antwoord en vervolgens wordt er een bedrag van de visa afgeschreven. Wij gaan niet akkoord!!

Gewenste Oplossing:

Als wij onze €35,00 teruggestort krijgen.