Mijn Klacht:

I bought a bed in the store in September. Paid for it fully back then. The delivery was in November, but there was a missing piece. The headboard. They made a note, and reordered. After another 7 weeks waiting, they redelivered. Incorrect thing, saying I ordered it incorrectly, sent me back to the store. The only support offered is opening a ticket in a system. So that’s what they did (already a second one). After another 7 weeks waiting, an attempt to deliver was yesterday. According to the email, they should have been between 10 and 12. At 1216 I left my apartment going to work (guess what, I need to work too). They offer another delivery day, also during office hours, that would mean to me I need to take another time off for this, got no ation they have the correct piece, and they’re opening another tickets again. No willing to deliver outside of office hours, allowing me to do my job, and as a compensation offering 50 euro (discount!). They Can’t follow the case they opened already 3 times, (because they didn’t know this is already correction of correction, there is no prioritization for fixing issues). And at the end, as alternative – offer to deliver the headboard to the store, where according to them, I should bring the previous one to replace. Previous one that was never delivered at the first place. I paid for a product, they’re failing to deliver fully, don’t respect my time, and can’t even check the previous tickets opened in their system.

Gewenste Oplossing:

Confirm this time the piece is correct and deliver in the evening (or weekend). So I don't have to take the time off 4th time, or changing the shift with someone. I don't want this affecting my reliability at work anymore.
Alternatively pay for a housekeeper to wait for them during my working time (a discount is not helpful, as I would have to buy something, and that won't happen).
If not, return the bed and fully refund (at least). Compensate for the transport back to the store outside of the office hours.