Mijn Klacht:
We bought this product (VTech 2 in 1 Activiteitentafel) for our 11 month old son. We hoped he would start learning Dutch from an early age. But our baby is big and strong, who is already walking on his feet, so he was dragging the whole play-table around the house. It was not possible to stop him every time he did this. So, he often got tangled with the play-table and fell off, bumping his head into the walls and doors. Within first few days, we started to fear for his safety, and we returned the product in complete with neat and clean condition. Once it was returned, then, the whole problem started.
Instead of refunding our money without question, Bart Smit staffs, first, took a long time to acknowledge that they received VTech 2 in 1 Activiteitentafel from us, second, they asked us to send the reasons for returning. When we did give our safety concerns, then, again we did not hear for a while. It was only after asking why they are taking so long to refund our money, Bart Smit told us that we don’t get full refund but only 50 percent. We were really shocked, and asked for reasons. The lamest possible excuse we heard was that there were scratches on the VTech 2 in 1 Activiteitentafel. This is an out right lie because this play-table is used in a fully carpeted room by an 11 month old baby for just a few days, so we demanded full refund, but nothing happened – in the end we asked the play-table returned to us. We are very much crossed with Bart Smith
Gewenste Oplossing:
Every online shop gives full refund without questions or harassing its customers. As with most people, we buy nearly everything online and never had terrible problem like that of Bart Smit - nearly all shops have 30 to 90 days return policy without questions or harassment.
However the amount of lame excuses and correspondence it took with Bart Smit, would make anyone mad, and still we didn't get any refund. In today's e-commerce customers are ones who determine the fate of online shops, and the way Bart Smit treated us won't help it because we will make sure to expose its (un)clever) policy to not refund by falsely accusing the customers...
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