Mijn Klacht:
Hi
I want typing this mail to inform you about my unacceptable experience with Avis. Retnal agreement 263912692
We rented a car on Wednesday 9 May to travel to germany. Wednesday evening 21.40 I get a warning that the right rear tire is deflating. I decided to stop at the gas station and change the tire with the spare. The car did not have a spare tire, so I decided to call Avis road side assistance.
After speaking to a guy he ensures me that roadside assistance will be at our location in about 60 minutes. I also asked him that the person who will come to us contact us directly so I can be sure he is on his way. After 3 hours of waiting and several phone call to Avis Netherlands and Germany no one has been sent.
I decided to inflate the wheel at the garage station and continue, stopping every 30km to inflate it at the next station. I did this for 270km and eventually reached our hotel in Leipzigt at 03:30, stopping at least 9 times.
The following morning a lady contacted me and said Avis will pick up the current vehicle and a driver will bring another car so we can continue our journey. 30 minutes later she phones and says no additional vehicle will be send, I must take a taxi to the Leipzigt airport and collect a new vehicle there. She ed multiple time that Avis will pay for the taxi cost when I collect the vehicle.
So then a tow truck comes and collects the vehicle and I take a taxi to the airport.
At the airport the lady at the counter informs me that Avis will not re-imburse me for the taxi. So I sit will an additional taxi bill of 40euro.
In general this was an extremely bad experience and I would definitely not expect this from a company like Avis.
Please send me a copy of any cost that was charged to my credit card.
Find the taxi cost attached, as well as a screenshot of how many time I tried to contact Avis.
I have been waiting 2 weeks for the manager at Eindhoven office to contact me, everyday they promise me they will contact me.
Gewenste Oplossing:
The absolute minimum Avis can do is do reimburse me for the total car hire and all the expenses.
NL07 ABNA 0245 9127 97
