10 jaren geleden - Ik heb een email gestuurd naar DHL over deze klacht.

10 jaren geleden - Deze klacht is zojuist door DHL in behandeling genomen

10 jaren geleden - Dear Naeema, We have spoken on Facebook with each other. I totally understand your frustration with DHL and the fact that the shipment takes this long to reach the receiver. The fact that the receiver is not willing to wait is something DHL can not solve for you. You as a seller/shipper need to understand that a person selling items to others can result in customers not being satisfied at times. And the receiver needs to understand that problems can occur and that a speedy solution is not always possible, especially when buying form a individual in stead of a company. I am very sorry that you were informed that an investigation can take up to 5 working days, one week and 10 days. The official answer is that an investigation can take up between 5 to 10 working days. Please ignore all other times you were told before. As you say, you have almost lost €500,- Because you have almost lost it, it is impossible to pay that amount to you at this time. We first need to find out what has happened and where the shipment is. If the investigation results in not retrieving the parcel than you can claim the value with DHL. What we ask of you (and the receiver) is to please give us a fair amount of time to look for this package. I will check daily what the status of your shipment is and inform you on your email address. Unfortunately there is nothing you nor I can do but wait for the conclusion of the investigation. Kind regards, Raffaele

10 jaren geleden - Dear Naeema, I just sent you a message on Facebook giving you information that the shipment is on it's way back to you. I suggest we keep this complaint active untill you have received the package. Kind regards, Raffaele

10 jaren geleden - We hebben bericht ontvangen dat DHL een oplossing geplaatst heeft bij deze klacht