Mijn Klacht:

I had a problem with a leaking pipe from boiler, i ask help on to the website, was really quick, they find me a guy who come next day(real fast it was) , this guy come, look to the system and he say he don’t see nothing, even if i point from where it was leaking, but he change me the sparkplug(he say is not good enough, ok i trust him, maybe he is right ) he make some mentenance (cleaning with vacum and check the gases if was good), i had to pay 270 euro for this (on website it was 90 euro mentenante and 24 euro extra hour work, but he does this work in 30 min maxim) 5 min after what he go out, i got message on display red Error E4 (i check on the book of boiler and it was bad ignition, i call him and he told me ya man the print is not good, i can come tomorrow and if u pay another 80 euro i can fix this for you) , i explain him the error in the book is about ignition, i look on internet, same thing,he keep saying the error is from print.. so i leet him with his mind .. i take the old ignition(i was lucky that he did not take that one back) switch new igniton with old one, reset the boiler and was working everything fine.. SO I DON’T RECOMAND AT ALL, I also give mail to zoofy, still till today i have no answer.. because of a man, i had to stay new year in cold , no shower, nothing (boiler don’t work so no hot water), Maybe the site is ok, (really in few mins i got mail back with someone comming ) but the guys who work for .. beside that i pay for 30 min almost 300 euro.. i have photos with what he changed, it was a old, breaked sparkplug.

I report to zoofy, and they say Thank you for your message. We have spoken with the professional about the job. He explained to us that the price he named was for an extra piece of material that he needed to purchase to complete the job. This was some material he couldn’t have known beforehand, that’s why he couldn’t finish the job on that same day.

He don’t even say that he have to come again, he say job is done you have to pay this.. after few minutes i got error so i have messaged him on whatsupp, after that he say he would come, but never come again. So zoofy scam ppl.

Gewenste Oplossing:

Nothing satysfaing.