Mijn Klacht:
I was given one of your packages/letters in Almere Stad so I could read more about it and send it back within 8 days in case I didn’t want to become a member.
I read more about the different offers and decided not to join so the following day I returned the letter with a handwritten note where I clearly state “no thank you” (within the given deadline).
Today, you then send me an invoice for 79.98 EUR because you received the letter to late?! Are you kidding me?
It’s so unprofessional to hold a person reliable for the delay in receiving the letter back?!
I will never recommend this company to anyone and I’m so frustrated that you feel it’s okay to invoice me for 79.98 EUR because I decided not to become a member!
Gewenste Oplossing:
I'm going to be satisfied once you have cancelled the invoice and confirmed to me by email that I do not have to pay 79.98 EUR for the received invoice!
