AlexRadulescu op 14 mei 2020 over Vliegwinkel.nl in de categorie Online Vliegtickets
Dear Mihail, I'm sorry to hear that you didn't received a reply on your e-mails. I've checked your booking. There is no cancellation for one of the flights in te history of your booking. Delta Airlines took over the ticket....
Hi Taina, Unfortunately Delta says that your agency should contact Trade support line (DELTA) cause the ticket was bought through VliegWinkel. I cannot do anything on my side. Thank you,...
Samenvatting wordt geladen...
Good afternoon,
I am trying to reach Vliegwinkel for about 5 weeks without Success.
My flight got canceled on the 6th of April and I didn’t get any feedback since then.
When the company will contact me to provide me the refund.
Bericht van Robin van Klacht.nl
5 jaren geleden - Deze klacht is zojuist door Vliegwinkel.nl in behandeling genomen
Bericht van Robin van Klacht.nl
5 jaren geleden - We hebben bericht ontvangen dat Vliegwinkel.nl een oplossing geplaatst heeft bij deze klacht
Heeft op 18 mei 2020 om 14:54 geantwoord
Dear Mihail,
I'm sorry to hear that you didn't received a reply on your e-mails.
I've checked your booking. There is no cancellation for one of the flights in te history of your booking. Delta Airlines took over the ticket. When an airline took over the ticket we can't open it anymore. Please contact Delta airlines to check what they offer. When they inform you that a full refund is possible please ask them to this in the booking or let them sent an e-mail. We may not request a full refund without their authorization.
Kind regards,
Vliegwinkel Customer Support
Taina
Heeft op 18 mei 2020 om 18:01 geantwoord
Hi Taina,
Unfortunately Delta says that your agency should contact Trade support line (DELTA) cause the ticket was bought through VliegWinkel. I cannot do anything on my side.
Thank you,
Kind regards,
Mihail
Bericht van Vliegwinkel.nl
5 jaren geleden - Dear Mihail, The only thing we can do is to try to get a partial refund from the airline. We send this request to the airline and need to wait for their response. This can take a while but it is under process. Kind regards, Vliegwinkel Customer Support Moniek
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