Vandaag weer met Turkish Airlines gebeld ze zeggen dat deze ticket heb je via agency gekocht ze moeten regelen de refund. Kijk de mail wat heb ik van hun gehad
Dear
First of all, we would like to share with you that we are sorry for all inconveniences caused by the Covid 19 pandemic.
Since your tickets have been issued by a travel agency, we are unable to provide further transaction and we kindly ask you to contact the travel agency that issued your ticket for detailed information.
On the other hand, pursuant to the additional regulations added to the Civil Aviation Passenger Rights Regulation, it has been decided to refund the tickets of the flights canceled by the airline companies due to the Coronavirus, two months after lifting of the flight ban.
Therefore, in this context, in case of a refund, we would like to inform you that the refund process has been also restricted for all our agencies until flight bans are lifted.
Kindly submitted for your information.
Sincerely Yours,
Ikram H
Customer Representative
TURKISH AIRLINES INC.
Customer Contact Center
(10)
(10)
