Mijn Klacht:
I called this company to come out to fix a motorized toilet that was clogged with a tampon. The lady on the phone assured me many times that they could fix the problem and they had experience working on motorized toilets. They came out on a Sunday night to work on it, young guy told me that he 100% could fix it and there might be an extra charge if they had to use an extra tool, that is fine with me. About 15 minutes later they came down and told me the cleaned everything out and it was all clean, but the motor was not repairable. I asked them if they opened it up to look at the motor and they said yes. I later found out they did not, because the sealant around the base was not broken. They gave me a bill of 370 euros.
I did not believe they did their job, or anything at that so I called another plumber. He came over, opened up the toilet and sure enough found the tampon in there. This ed to me that the guys from Onstopping did not do there job, if anything. I have been talking with a lady about speaking with a manager, but they have blocked my number or just switched their number. I am demanding a refund, as I was scammed, no work was done. Also, they showed up an entire day late.
Do not use this place!!! They are scam artists, and prey on being able to come over at any time. I am filing a formal complaint with the KVK.
KVK 71887563
BTW Nummber NL229196433B01
Gewenste Oplossing:
I was not satisfied.
