Klacht over Tuincentrum.nl: Late and incomplet…

Mijn Klacht:

I placed an order because you committed to deliver it a few days let’s. After 3 weeks no more news. So I decided to cancel my order on Friday at 09.59 because I found a more professional tuincentrum than yours. On Friday at 14.27, you decided to the order despite my cancellation. I just received the order and it is even not complete. THE VIBURNUM IS MISSING. THE ORDER IS TC-169502

Gewenste Oplossing:

I placed an order because you committed to deliver it a few days let’s. After 3 weeks no more news. So I decided to cancel my order on Friday at 09.59 because I found a more professional tuincentrum than yours. On Friday at 14.27, you decided to the order despite my cancellation. I just received the order and it is even not complete. THE VIBURNUM IS MISSING. THE ORDER IS TC-169502

Bericht van Robin van Klacht.nl

5 jaren geleden - Ik heb een bericht op Twitter geplaatst over deze klacht over Tuincentrum.nl

Bericht van Robin van Klacht.nl

5 jaren geleden - Ik heb een bericht op Twitter geplaatst dat deze klacht over Tuincentrum.nl nog niet in behandeling is genomen.

Bericht van Robin van Klacht.nl

5 jaren geleden - Deze klacht is zojuist door Tuincentrum.nl in behandeling genomen

Bericht van Robin van Klacht.nl

5 jaren geleden - We hebben bericht ontvangen dat Tuincentrum.nl een oplossing geplaatst heeft bij deze klacht

Tuincentrum.nl

Heeft op 21 december 2020 om 13:49 geantwoord

Geboden Oplossing:

Dear Ursula,

We are very sorry for all the trouble the order has given you. Because of the extreme busy period in the spring according to COVID-19 we weren't able to manage all the orders. At this moment we are evaluating the sping season so that we can learn from our mistakes, because we realy want to do better by optimasing our internal processes.

According to your ordernumber we have looked into your order which shows that the amount of the viburnum has been credited.

We really would like to apoligize for all the trouble by offering you a plant of the day so that we can add extra emapthy to our apology. We hope that you are willing to receive this plant and we are looking forward to your responds.

On behalf of Tuincentrum.nl we wish u happy holidays.

Kind regards,

Tuincentrum.nl

Klacht: Late and incomplete order

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

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