Mijn Klacht:
I received an e-mail from VMP and Partners demanding I send them a payment (including incassokosten) within 8 days. This payment concerns a disputed cost.
Regarding the disputed cost: I was charged with a hidden fee when I rented a car in Spain back in May. The rental car company did not respond to my direct complaint so I filed a complaint through my credit card company. It seems that the rental car company did not respond to my credit card company either and so the credit card company withdrew the payment for the hidden fee.
Gewenste Oplossing:
Given the rental car company did not respond to me and directly used VMP en Partners to threaten me to get the money, the best result is of course for them to fix their mistake. In the least, they should not be charging me the incassokosten that could have been avoided if the rental car company had responded properly.
